The Legacee Academy

Work Skills For Individuals & Organizations

Play The Role: 16 Communication Tactics Needed to Be a Great Facilitator (Concentration: Verbal Communication)

  • 18-Apr-2022
  • 16-May-2022
  • Take on Online Self-Paced Course (For Expertise) OR as Dual Track Coaching (For Skills)


  • Receive two-videos a week via email. It's easy and convenient since you can review the content when you have the time.
  • Learn under the guidance of a Master Instructor who functions as a mentor and coach. Get feedback and advice on how to practice — how to implement in a work group.
  • This option refers to a group. If you have a group that could benefit from the class or a module of the class, contact us by filling out a contact form or email us at:

Registration is closed

Module Description:

Every time someone speaks in a group setting they are playing a role. These communication roles don’t last long -- from a minimum of a couple of seconds to a maximum of a couple of minutes. Yet these “microroles” greatly impact group effectiveness by determining how well the group handles information. In fact, these verbal patterns determine whether individuals even understand what’s going on.

Outcomes include:

• Understanding how to play the role

• Playing the 10 task roles that insure the job gets done.

• How to play 6 relationship roles to build bonds between individuals

• Recognizing and controlling the 10 self-oriented roles that disrupt groups

• Identifying four personality types that produce dysfunctional behavior.

This is for managers, supervisor's, and service professionals such as health care professionals, accountants, trainers, and consultants.

Learning Options For This Course

Option 1: Self-Paced Learning 

You will receive 8 videos two a week by email. 95 minutes total.

  • The Why Video — The reason playing micro-roles make a great deal of sense (6 minutes)
  • Two videos on Tasks Roles — What you can do to get things done (34 minutes)
  • Two videos on Relationship Roles — The glue that holds people together (24 minutes)
  • Three Videos on Self-Oriented Roles — These are the dysfunctional behaviors that cause no end of problems for groups (31 minutes)

All for $14.95

• 100 percent risk free. You have a two-week MONEY-BACK GUARANTEE on all programs.

• START ANY TIME on Self-Paced, Short-Courses and Customized Coaching programs.

Option 2: Dual Track Coaching

Want the Personal Touch? Want an expert to answer your questions? Need a learning program customized to you? Strive for Mastery in 30-days. Meet at the start (to plan), once a week during delivery, and at the end (for lessons learned).

COACHING programs can be offered on a subscription or installment basis. Set-up a FREE CONSULTATION.

Get the Details on Dual Track Coaching

An On-Line Class

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  • Play The Role: 16 Communication Tactics Needed to Be a Great Facilitator (Concentration: Verbal Communication)

About Your Instructor

He Plays These Roles on the Stage of Business: 

  • Founder and Business Owner
  • Professor (Live and Online)
  • Corporate Trainer (Live and Online)
  • ExecutiveCoach
  • Career Coach for Students

Murray Johannsen is founder and President of Legacee and The Legacee Academy where he heads-up the focus on high demand skill-sets not taught well (or at all) by most b-schools. 

These include the major competencies of: skill mastery, digital marketing, and transformational leadership. 

Murray also keeps one foot in the academia by serving as an adjunct professor at UCLA and other universities. 

Finally, he continues to write and publish on major developments in the future of work and 21st Century skills. 

He has a MBA from the University of Iowa and a M.A. in Psychology from Harvard University.

Questions? We Can Help!

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