"How well we communicate is determined not by how well we say things, but by how well we are understood." Andrew Grove, CEO, Intel Corp., One-on-One With Andy Grove, (G. P. Putnam's and Sons, 1987)

Module Description

Enhancing the ability to communicate starts with understanding each of the components of the communication process. It means looking at the many sources of misunderstanding that can exist between you and another and taking appropriate action.

Topics Covered

• Communication In The Real World

• Communication Models

• Sender/Receiver Model

• One and Two-Way Communication

• The Full-Duplex Method 

Would you like us to make this program available before its normal rotation cycle?

Learning options include:

a. Enhance Expertise with Self-Paced Learning. Take your time. You have 30-days.

b. Grow Skills With a Short Course. — Get the theory down the first week and for the next 3 practice your skills — all in a 30-day time frame.

c. Full Class. Designed for groups rather than individuals, it’s a practical alternative to courses offered at universities. 

d. Customized. A great option for individuals and groups. Want a learning program that works for you?

Contact us at info@legacee.com.

“People Don't Learn From Experience” — J. Edward Deming

It's true, most people DON'T LEARN FROM EXPERIENCE and they practice a skill, but SHOW NO IMPROVEMENT OR SLOW IMPROVEMENT. The reason why? They don't use reflection. Something very powerful but rarely taught. 

What is Reflection?

1. The mental process that allow you to monitor your behavior to determine what's working and what's not (see story below).

2. The way we monitor practice to keep improving it.

3. A learned process accelerating the drive to mastery.

4. A way to become conscious of automatic behaviors.

Learning reflection in this online course you will help you to:

• No make the same mistake over and over again,
  
• Optimize important behaviors, and
• Allow smarter practice,

Bottom line: Reflection is a learnable method to determine what's working and what's not. It's a way of not doing the same thing, the same way; but always expect better results (The classic definition of managerial insanity).

Learning Outcomes

"Life teaches, but only if you're willing to learn." — Anonymous

A Personal Story On The Importance of Reflection

To my lasting regret, understanding of reflection came much too late in life. What happened was this.

When I was 52 years old, I accidentally learned about reflection. I happened to be sitting in a lecture at Korea University in Seoul. The course delved into world religions and this particular lecture dealt with Buddhism.

The professor mentioned that Buddhism had a long tradition of learning through reflection. This aroused me from my normal state of lethargic mindlessness and I asked the professor, “What is reflection exactly?”

She replied that it was a mental process where you periodically step back and think about an experience and then figure out what went well and what could have gone better. And then she said, “The school of life teaches; but only if you are willing to reflect on experience.”

Here I was, a creature of the university. Much of my life was spent in a library with my nose in the textbook or in a state of confusion reading scholarly research journals. And yet, I had never been exposed to one of the most valuable tools of learning ever.  — Murray Johannsen, Course Developer & Instructor

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Questions? Contact us at info@legacee.com

If you act to change the existing order of things, you are on the Quest of Heroes.

This gives you a great and noble purpose, to fundamentally make your world a better place. For in the structure the hero's journey, we see our own struggles to achieve. 

The story of the hero is ancient, yet still alive today.

Many of our greatest works of literature and our most popular movies have as their fundamental focus the Quest of the Hero. 

And in the story of the hero, we see our own story—or what might be your own story. For it is true today as it was in the past, that doing anything great is going to be difficult. 

Yet, we can earn from those who have gone before, and make our own road easier, the journey quicker, the path less likely to end up in failure.

Learning Objectives

Level II Learning: Skills

Pallas Athena statue, in front of the building of the Parliament in Vienna, Austria. Image by: Zebulon. An example of both myth and archetype that survived for thousands of years. 

We all face a choice, to strive to do something great or to die forgotten. For Heroes do great things. And because they do great things, they will not die forgotten. 

Don't become just a name on a stone — unremembered after the children and grandchildren are gone. 

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Image by fazen

 "It's not what you know; but who you know." — American Saying

This module focuses on a key factor of success — your personal and professional relationships. 

Knowing how to relationships present many benefits. To sum up: 

• Employees all want to work with someone they like, 

• They only listen to those they trust, 

They know how to convey a positive first impression,

• They want to work for someone who has credibility, and 

• They prefer to work with someone who has the empathic skills to deal with their less desirable emotions.

And of course, one cannot exercise influence if the relationship is not sound. This is one thing, we never get too good at.